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We’re here to help

We offer a range of support options so your university can always access the help required when you need it.

EMAIL 24:7

24:7 you can send an email to our exclusive VIP email address.

One of the team will respond and resolve the issue during our office hours 09:00 - 17:30 Monday to Friday.

 

HELP CENTRE 24:7

Our Help Centre is always open so you can search our online knowledgebase.

Submit a feature request. Join the community.
Ask a question. Or log a ticket.

 

CALL US

09:00 - 17:30 Monday to Friday

Speak to us on our VIP number - reserved exclusively for our users to make contact directly with our CS Team.

 

 

LOG A TICKET 24:7

We’ve made it easy to log a support ticket online directly out of our CRM 24:7.

You’ll then receive a prompt response during our office hours.


CUSTOMER CHARTER

- Our promise to you -

open & upfront

We will always have honesty, integrity and transparency in all we do.

putting you first

We always put our customer’s interests at the heart of what we do.

a positive attitude

At Data Harvesting we only have people who have a ‘can do’ attitude and a big smile.

reliable and informed

We do what we say we'll do, when we say we will do it and keep you informed all the way.

consistency

We strive to deliver 5-star customer service to all of our clients.

we listen

We foster community and encourage our clients to participate in our forum with ideas and feedback.