We’re here to help
We offer a range of support options so your university can always access the help required when you need it.
24:7 you can send an email to our exclusive VIP email address.
One of the team will respond and resolve the issue during our office hours 09:00 - 17:30 Monday to Friday.
HELP CENTRE 24:7
Our Help Centre is always open so you can search our online knowledgebase.
Submit a feature request. Join the community.
Ask a question. Or log a ticket.
09:00 - 17:30 Monday to Friday
Speak to us on our VIP number - reserved exclusively for our users to make contact directly with our CS Team.
LOG A TICKET 24:7
We’ve made it easy to log a support ticket online directly out of our CRM 24:7.
You’ll then receive a prompt response during our office hours.
- Our promise to you -
open & upfront
We will always have honesty, integrity and transparency in all we do.
putting you first
We always put our customer’s interests at the heart of what we do.
a positive attitude
At Data Harvesting we only have people who have a ‘can do’ attitude and a big smile.
reliable and informed
We do what we say we'll do, when we say we will do it and keep you informed all the way.
We strive to deliver 5-star customer service to all of our clients.
We foster community and encourage our clients to participate in our forum with ideas and feedback.