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Officer handles 8,000 student enquiries

The Student CRM Enquiries app is powerful and robust.In fact, one of our university clients has appointed just one person in their team to answer ALL student enquiries.

One day during their busiest period (including during clearing and Freshers' Week) this user responded to 167 enquiries in one day alone and has resolved almost 8,000 student enquiries to date. Instead of appointing a whole team to handle enquiries to date, just one person and one app can manage this area making the Enquiries app a highly valuable conversion tool.

enquiries-app

The Enquiries app makes it simple to respond to student questions with a pre-populated template of answers, allowing you to expand upon and personalise the response as necessary, complete with your branding. All enquiries are stored in the central Student CRM and logged against each student for all users to see, so no more fragmented conversations stored across multiple inboxes.  Packed with other time-saving features this app makes the efficient handling of enquiries a pleasurable task.

By adding FAQs into the Q&A app the CRM learns and gets smarter each time, almost becoming a member of your team! Our Enquiries app really is the unsung hero!

Click here to see the Enquiries App.