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Love is in the air with Student CRM users

Our live Love-o-meter shows that our users have given us a customer satisfaction rating of 98% (score taken today at 11.30am on Friday 7th November 2014) which is 12% above the industry average for software.

It's updated in real-time, with active comments and praise from our users. Recently we've responded to 683 requests for support, such as 'how do I set up a new touchpoint', or 'where can I change the date for my open day' and even 'can I change my course codes without breaking everything'.

customer-support

We pride ourselves on speed and efficiency. Our Customer Support Team is available 24 hours a day, 7 days a week.* You can call and speak to them direct, send the team a VIP email or submit a ticket from directly within Student CRM. And they'll get back to you with an answer. Promise.

While many of the answers can be found in our intuitive VIP Help Centre, a lot of questions are bespoke to each institution and require a more indepth answer to discuss users' needs. We're more than happy to offer a solution, talk or walk through how to set something up or even build new features if it proves to be a nationwide student recruitment solution.

It's all part of the service from Data Harvesting.

*not quite, but almost.