BUILD A RELATIONSHIP WITH PROFESSIONAL ENQUIRY HANDLING
Integrate a branded online enquiry form into your university's website to allow students to ask questions about studying at your university, and to capture additional student details to build the relationship.
These enquiries filter into Student CRM and are channelled to the relevant department ready for a member of your university team to respond. All enquiries and responses are stored centrally against the student's record so that your colleagues can view the full history of interaction.
Student CRM cleverly builds a knowledge base of HTML formatted answers to make it quick and easy for your officers to respond with exactly the right information, keeping your university responses consistent across multiple replies.
The very first enquiry builds the Student's record in Student CRM, and every subsequent interaction builds up a bigger picture.