Head of IT Services: Executive Summary
When the University procures any third-party technology, your department's involvement is often a foregone conclusion. We already work with ITS in many UK Universities. The more we can do to reduce demand on your department's resources the better, so we provide a professional integration service.
- Legacy data file migration service.
- Entry point data hygiene controls.
- Intelligent record de-duplication.
- Student records instantly updated with activities.
- Multi-tenant SaaS Student CRM platform.
- Hosted and managed cloud infrastructure by Rackspace in the UK.
- 99.9% availability SLA with monitoring
- In-house Agile development team.
- Weekly releases with zero performance degradation.
- Community-supported feature requests.
user management & support
- Self-service user management in the CRM.
- Granular access permissions per user.
- Customer Services resolve all user tickets.
- Flexible and capable integrations service.
- One-way or two-way data synchronisation.
- Hosted web services ready to add into your site.
- Well documented APIs in our Dev Centre.
- Secure managed software and hardware.
- ISO27001 UK data centre.
- User actions logged for threat analysis.
- Strong password enforcement.