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5 Sep 2017

New email reports for your campaigns, ad-hocs and touchpoints

This latest release of our email reports includes clear KPI bars and boxes, and now lists the students who did/did not open/click, bounced and unsubscribed.

10 Aug 2017

Walk-in Pre-applicant Booking Forms

When unexpected visitors arrive at your Open Days, your events officers can just pass them an iPad and they self-register then and then. Each registration saves into your on-the-day bookings and triggers your touchpoints.

28 Jul 2017

Use the new “Dynamic Known As” for Applicant emails

Applicant Robert prefers to be known as “Robbie”, and this data arrives in Student CRM via your UCAS feed. Now you can also collect this in any web form, and merge it into any email (touchpoints, campaigns, letters etc). Robbie will be pleased.

26 Jul 2017

Responsive Event Manager Theme Previewer

Now you can safely preview different themes & headers on different devices (iPhone, smartphones, tablets, laptops and desktops) without making changes to live. No more seeing tiny booking form text on a smartphone and giant text on a laptop. Preview 16 built-in free responsive themes, or Custom CSS your own. Preview Event Manager forms a bit like Litmus, but for your multi-part open day booking forms.

26 Jul 2017

Responsive Event Manager Booking Form

Your Event Manager booking forms are now fully responsive. They work on desktops and now tablets and smartphones too. Text now appears 100% readable on a smartphone, use chunky buttons to go to the next page, and enjoy a lovely, easy booking experience.

19 July 2017

Clone a whole season in Pre-applicant Open Days

This year your Pre-applicant Open Days setup just got a whole lot easier. Want this year to be a copy of last year, but with a few little tweaks? Just like in the Applicant Open Days app we have now added a new Clone tool into Pre-applicant Open Days too. So, again you just click 3 buttons and watching Student CRM does all the heavy lifting for you, in a few seconds. The new Clone tool strikes again.

See how to clone a Pre Applicant Open Day here: https://studentcrm.zendesk.com/hc/en-gb/articles/115000456912

20 June 2017

Users app tune-up

We tuned up the Users app - we added a new, useful A-Z Directory tabs (find all your "F" or "G" or "H" users), and separated out inactive from active users. Oh yes, and we made it 10 times faster.

5 June 2017

Event Manager is now open to multiple years of entry

Manage on-campus events for students interested in studying this year, next year or the year after. A single event in Event Manager can now be open to multiple years of entry. This means you can take bookings on the same event no matter which year of entry those students select.

1 June 2017

Responsive Pre-Applicant Open Days Theme Previewer

Now you can safely preview different themes & headers on different devices (iPhone, smartphones, tablets, laptops and desktops) without making changes to live. Forget seeing tiny booking form text on a smartphone and giant text on a laptop. Preview 16 built-in free responsive themes, or Custom CSS your own. Preview Pre-Applicant Open Days a bit like Litmus, but for your multi-part open day booking forms.

1 June 2017

Responsive Pre-Applicant Open Days Booking Form

Your Pre-Applicant Open Days booking forms are now fully responsive. They work on desktops and now tablets and smartphones too. Text now appears 100% readable on a smartphone, use chunky buttons to go to the next page, and enjoy a lovely, easy booking experience.

19 May 2017

Residency Status filter now available in Student Database

Want to target just your Home applicants, and not your Overseas applicants? Easy - create a segment in Student Database filtered by Residency Status. You can also use Residency Status as a condition for touchpoints in other apps.

16 May 2017

Special Requirements field in Pre-app Open Days

Need to know whether your open day visitors need wheelchair access so you can meet your obligations under your university's Campus Accessibility Policy? Easy - collect individual special access requirements on your Pre-app Open Day booking form. Those requirements can then be viewed against each booking in your event downloads.

24 April 2017

Short and sweet course lists

Do you offer hundred of courses but want to display only a handful of them on your Pre-Applicant Open Days booking form? This is just for you. Now your students can choose from a short and sweet dropdown of course lists on your pre-applicant booking forms.

21 April 2017

New Template Builder app

Release your inner Picasso! You can now send great looking emails from Student CRM. What do you mean - "at last!"? Import free email templates or create your own. Upload images, add tables and control layouts like never before in our new Content Editor. Clone templates, test in Litmus and share beautiful email templates with your users. Perfect for email touchpoints and campaigns.

30 March 2017

Data Packs ready

Come and get 'em whilst they’re still hot! Available in the Dev Centre these 9 data packs are going to make your BAs tremble with excitement. Really.

29 March 2017

Student CRM Roadmap updated today

This is the 6th version of our Public Roadmap in 10 months. It feels like we’ve delivered more product than Sainsbury’s in Q1. This new roadmap continues to confirm our transparency and direction. Join us.

See the Roadmap here

29 March 2017

Share and archive your segments

Segments is a billion and one times more useful than (old) search for building lists. Even moreso now we have upgraded it. Tidy users can now archive old test segments and results. Clever users can now even share their (genius, smart and elegant) segments with other users to leverage their hard work.

29 March 2017

Responsive Applicant Open Days Theme Previewer

Now you can safely preview different themes & headers on different devices (iPhone, smartphones, tablets, laptops and desktops) without making changes to live. Forget seeing tiny booking form text on a smartphone and giant text on a laptop. Preview 16 built-in free responsive themes, or Custom CSS your own. Preview Applicant Open Days a bit like Litmus, but for your multi-part open day booking forms. Could this be the start of something beautiful (looking)?

29 March 2017

Responsive Applicant Open Days Booking Form

Your Applicant Open Days booking forms are now fully responsive. Who said "about time too"? They work on desktops and now tablets and smartphones too. Text now appears 100% readable on a smartphone, use chunky buttons to go to the next page, and enjoy a lovely, easy booking experience.

28 March 2017

Chat added for in-CRM Customer Support

Want to ask a quick question but would rather not submit a ticket? Now you can start a chat with a DH Customer Support agent inside Student CRM. Afterwards it magically appears as a ticket in your support history. Easy.

20 March 2017

Event Manager Booking Form extra texts

Now you can add extra texts to your Event Manager booking form. Help your users navigate through their booking journey with editable header and footer texts on each page of your Event Manager booking form.

20 March 2017

DHMobile new version 1.3.1 available on the AppStore

Now with extra security, user logging, a speed boost and in-app messaging to keep you ahead of the game when collecting student details at events.

https://itunes.apple.com/gb/app/dhmobile/id903357603

18 Jan 2017

Developer Centre upgrade

Read through new content - SITS connection, APIs, Data Packs for BI Services, Reporting Services, Data imports, Sandboxes, Web Analytics.

10 Jan 2017

Applicant Open Day booking form speedup

Continuing our early code spring clean, we speeded up your Applicant Open Days student booking forms, making it lightning fast to increase completion rates.

22 Dec 2016

Courses app speed up

This core app just got 276% faster. With thousands of courses to process, we added slimmed down some flabby code and found a racehorse underneath.

16 Dec 2016

Multiple tabs detector to the rescue

Copying Open Day settings from one tab to another is now much easier, with the new Multiple tabs detector in Pre-Applicant Open Days.

6 Dec 2017

Updated Contact Preferences Centre

With GDPR on the way, the updated Contact Preferences Centre starts your journey towards GDPR compliance.

2 Dec 2016

New Opt out merge tag for transactionals

Want to add an opt-out link to some transactional emails too? Sure, this new merge tag makes it a breeze.

23 November 2016

Surfacing your Enrolments in Student CRM

Enrolments are now visible (and searchable) in Student CRM in Student Database and Applications.

See how many applicants actually enrolled.

4 November 2016

User Directory released

Someone at your University has the knowledge you need. Now your colleagues can share their subject matter expertise with you and your colleagues.

See what your User Profile looks like.

3 November 2016

Added Mx Titles to forms

Update to all your public forms to include the Mx title. ‘Mx’ is a gender neutral alternative to the traditional gender options of Mr, Mrs, Miss and Ms; for students who do not identify with male/female traditional genders, are non-binary, or transgender. Read more

10 October 2016

Pre-Applicant Open Days Speed Up

Pre-Applicant Open Days gets a speed boost. The same great functionality that you’re used to just got even faster. Not using our Pre-Applicant Open Days app? Head over to our Apps page to see how this can work for your University

7 Oct 2016

New Training Needs Assessment process

A Training Needs Assessment helps us to understand exactly what you want to achieve from your training so you make the most of time you’ve invested. Whether you’re new to Student CRM or need a refresher contact one of our customer service specialists to book in your training

5 Oct 2016

Clone a whole season in Applicant Open Days

Last year’s Open Days season was a masterpiece of planning and config in your Applicant Open Days app. Blood, sweat and tears doesn’t even start to describe the work you did. So this year, we have made it much easier and faster for you. How about clicking 3 buttons and watching Student CRM do all the heavy lifting for you, in a few seconds? That’s the new Clone tool. You deserve it.

See how to use Clone an Open Day Season

27 Sep 2016

Student CRM Roadmap updated today

In the last ten and a half weeks (since 15 Jul 2016): under ‘New Functionality’ we have delivered Workflow Controls and Editing your Booking and are about to ship Clone an Open Day Season. In ‘New Apps’ we shipped the new Calendar app, and the new Schools app is going to MoSCoW. Under ‘Support’ the App Champions project has been completed (to be launched at the User Group meetup tomorrow) and new Support initiatives are underway. It’s been a productive summer.

(See the Roadmap here)

19 Sep 2016

URLs and Tags in Courses app

Link back to your own website course information pages with a URL - easy to merge into your touchpoints.

Add tags to identify a group of courses which can then be dealt with separately in Student CRM - great for workflow conditions.

Learn how to use URLs and Tags in Courses

5 Sep 2016

Applicant Open day bookings available to all

Now you can choose how applicants book onto your Applicant Open Days - we have added two more options for you.

That means that all applicants (whether via UCAS or not) can now book onto your Applicant Open Days.

1 Sep 2016

Mobile Ticket Support

Login page gets a facelift, and adds a cool new support feature for smartphones too. Read all about it

24 Aug 2016

Power BI upgrade

Connect to your selected CRM Data Packs in our fully managed, petabyte-scale data warehouse service in the cloud, from your chosen BI tool - Power BI, Qlikview, Tableau, IBM Cognos, SAP BusinessObjects BI, Pentaho and many more. How is your University handling BI?

1 Aug 2016

Workflow Controls (UCAS Results Embargo)

New controls give you the ability to shut down all outbound communications from your Applications app (APS) during your own selected Embargo Periods. You can now pause Workflows for an hour, a day, a month or forever. (Workflows)

28 Jul 2016

Editing Open Day bookings upgraded

A small improvement with a big impact. Editing your existing Open Day booking is now as smooth as silk.

Pre-Applicant Open Days.

22 Jul 2016

New Calendar app launched

In Student CRM you can see your CRM activities in one place in the CAL app. In your work calendar (Outlook or Google) see the same CRM activities alongside your regular meetings, etc. (Calendar)

15 July 2016

Student CRM Roadmap updated today

In the last five and a half weeks (since 6 Jun 2016): under ‘New Functionality’ we have prioritised Editing Bookings, and are putting the finishing touches to Workflow Controls. In ‘New Apps’ the new Calendar app is about to be released. Under ‘Support’ we have delivered In-app Notifications. (See the Roadmap here)

14 July 2016

Download your Subjects and Courses in a CSV

Need to see which courses have been mapped to which subjects, for any or all years of entry and levels of study? Go to your Courses app and click the download link. Easy.

1 July 2016

Product notifications released in Student CRM

Our CRM User Group voted for in-app notifications as the most effective way to stay informed of our regular product updates. This was a hit from the day it shipped!

23 Jun 2016

Improved searching in Pre-Applicant Open Days, Applicant Open Days and Event Manager

Want to register a booking not showing in your Open Day’s listing? Now you can also search the entire Student Database to find and book them. Quicker, easier.

06 Jun 2016

Student CRM Roadmap updated today

In the last month (since 5 May 2016): under ‘New Functionality’ we have delivered 2 items and started working on 3 new items. Under ‘Support’ we have delivered 1 item and started working on 1 new item. This month we also started working on our new Calendar app. (See the Roadmap here)

31 May 2016

Segments & Filters in Student Record Card

Users can now create some truly detailed segments, with filters like this:

Prospective domestic UG students who:
were previously interested in Law AND
recently switched to being interested in Engineering AND
want to start in 2017 AND
are currently 21 years old AND
currently live in Manchester AND
have opted in to SMS messages AND
were last contacted over 30 days ago.

(Segments & Filters is now available in the Student Record Card.)

25 May 2016

500+ articles in new Help Centre

This new look to our Student CRM Help Centre is super clean.

It’s so easy to search the 500+ articles, videos, checklists, and ideas available. There’s also a new dedicated forum for those users who are interested in the Student CRM User Group.

Lots of goodies to help you become a CRM black belt. The Student CRM Help Centre is available 24:7:365 so you can get help during the hours that suit you.

16 May 2016

"Customise my apps" released

It looks the same but different. How come?

After 5 years of full colour icons, we have now replaced them here and throughout Student CRM with drop-dead gorgeous new charcoal-coloured icons in this new ‘flat design’. Design is a fickle thing; like fashion, never stands still.

But that’s not all. This page is also more useful because now you can:

  • Drag and drop apps around the page
  • Move your favourite apps to the top
  • Move the ones you rarely use to the bottom
10 May 2016

New fields for Data Importer tool in upgraded Data Manager app

This runaway hit new app just got an upgrade to its Data Importer tool. Data schemas have been expanded to their maximum including every possible field you might want to import. If you wanted multiple subjects, that's included too. (Data Manager)

05 May 2016

Student CRM Roadmap published

As a company we are transparent about where Student CRM is going. We publish, and update monthly, our Public Product Roadmap for all to see. Our open dialogue builds a stronger product. (Data Harvesting publishes Product Roadmap)

26 Apr 2016

Instant email reports for Ad-hoc, campaigns and now Touchpoints too

Our next generation email reports are now available in email Touchpoints, as well as in Ad-hoc email and email Campaigns. Now you can work on increasing those open and clickthrough rates. (Workflows)

31 Mar 2016

DIM web service end of life

At 14:00hrs on 31 March 2016 we waved goodbye to our DIM web service. We can no longer support this (old) code, and are unable to make any further manual changes to customers' settings. Any customers who are still using DIM will need to use our newer alternative service Applications (Passive) API V1 before Monday 20 June 2016 at 14:00hrs. Contact Customer Support for help.

23 Mar 2016

Data Importer tool in new app Data Manager launched

By matching the columns in your CSV files to the fields in Student CRM (and we have made that really easy) you can quickly import thousands of new students into your Student CRM in only a few clicks. Yes, it matches existing students if they already exist, or creates new students if they don't. (Import 10,000 student records in just a couple of minutes)

6 Mar 2016

Student Record Card gets facelift

We have saved you time by making it ten times faster to view, revealing vital information in quick tabs. The new and improved student record card layout has twelve new features to enhance student recruitment. (Student Database)

18 Feb 2016

Upgraded Sandboxes provisioned upon request

Each new Sandbox is completely separate from your live Student CRM, and is provisioned to let you run your tests in a safe environment without affecting any data or settings in your live Student CRM. Request, provision, test, clear out and start again. Our upgraded Sandboxes give you peace of mind.

12 Feb 2016

Applicant Open Days app - no more invites when you’re full

You are not a budget airline - you may not want to overbook to allow for no-shows. Applicant Open Days now gives you the option to prevent students from receiving an invite when you hit capacity. (Applicant Open Days)

10 Feb 2016

Student Search wider and faster

One search box now looks in 7 more new fields to find any student. Got a student on the phone or standing in front of you? Just type, search, find. Faster. (Student Database)

10 Feb 2016

Contact Manager app gets Functions feature

Attention all Hotel Managers in Birmingham City centre - come to our University event!” Now you can invite contacts to attend a function, manage bookings, brand your forms and email templates, booking confirmation and post-event follow-up. (Contact Manager)

4 Feb 2016

Dynamic Grab criteria displayed

Who can remember that old criteria you set up two years ago? Well actually, you don’t need to. Now any Applicant Open Days user can now see the criteria behind each Dynamic Grab with the new show / hide feature. Even if it was two years ago. (Applicant Open Days)

4 Feb 2016

DHMobile New version v1.2.6 for iPads released in AppStore

Improvements to DH Mobile included fixing the rotate issue. (Mobile Event Capture)

4 Feb 2016

Microsoft Power BI email stats

This nice and tidy proof of concept gets you hooked up to your Student CRM email statistics on an interactive dashboard with Power BI. This eye-opener helps anyone to ‘get it’ with BI.

1 Feb 2016

Applicant Open Days app - editable booking form texts

Want to help your students book their Open Day? Now you can add helpful texts to drive up completions. Now you can display your own customised text on your Applicant Open Days booking form. (Applicant Open Days)

29 Jan 2016

Data Warehousing ODBC to Microsoft PowerBI released

Using Amazon’s Redshift data warehouse clusters, we can now make your Student CRM data tables available to the BI tool of your choice via ODBC. We have hooked up with Microsoft mainly because their PowerBI product is now the most active BI tool on the market. (BI brings your data to life’)

2 Dec 2015

DHMobile New version v1.2.4 for iPads released in AppStore

Intermittent crash bug fixed and a few other irritations to make DH Mobile even greater. (Mobile Event Capture)

18 Nov 2015

DHMobile New version v1.2.3 for iPads released in AppStore

Fixed a bug that was preventing you from collecting answers to your extra questions. All is good now. (Mobile Event Capture)

30 Oct 2015

Contact Manager app sends letters and labels

Two more methods of sending a campaign in Contact Manager are added. Same say it’s old school, some say they still use snail mail. We are here for you. (Contact Manager)

20 Oct 2015

Courses App now gets new Subjects feature

Now you can group any number of Courses into any number of Subjects. Courses can belong to multiple subjects and vice-versa. (Courses)

13 Oct 2015

Contact Manager app gets parent and child relationships

Want to see all the branches of Barclays from the Head Office Org? Or how about the Barclays Head Office from any branch? Organisations can now have a parent organisation to show hierarchy of relationships between them. Unlimited levels deep. (Contact Manager)

13 Oct 2015

Contact Manager app gets new Merge and Purge feature

Have you got two Cat Deeleys in your Contact Manager database? Or maybe two Wembley Stadiums/Stadia? Easy - just decide which one survives and merge both records into one complete updated record. There’s only one Wem-ber-ley! (Contact Manager)

23 Sep 2015

Pre-applicant Open Days app - gets speed boost

Phew! Registrant listings now load twice as quick in Pre-applicant Open Days, saving you time when managing your bookings. (Pre-applicant Open Days)

7 Sep 2015

Enterprise Reporting raw data available via API in Dev Centre

Do your Business Analysts need to chomp through zillions of rows of your own Student CRM log data stored in Enterprise Reporting? Just hook up via the new ENT API in the Dev Centre. (Enterprise Reporting)

4 Sep 2015

Multiple Locations feature released in Pre-applicant Open Days and Applicant Open Days apps

Usain Bolt alternative. Your students arrive for an Open Day only to discover mid-morning that they need to get to another campus for their next event. How can they possibly run there in time? Our new Multiple Locations feature in Pre-applicant Open Days and Applicant Open Days apps prevents impossible schedules from ever happening in the first place. (Pre-applicant Open Days) (Applicant Open Days)

1 Sep 2015

Contact Manager app gives your Tag Master control

No more alphabetti spaghetti. Tags, dropdowns, checkboxes allow you to store this extra information against an Organisation or a Person in the Contact Manager app. Keep your data tidy by preventing your users from adding new values every time they use it. Nominate your Tag Master and only they will have the power. (Contact Manager)

4 Aug 2015

User Community - ideas forum housekeeping

Your user ideas keep coming in, and we keep reading and evaluating which ones make the grade. Today we improved our process. If you submit an idea, we will ask you to describe the pains you’re trying to fix, and to provide user stories or illustrations. The better the case you make for us building it, the more we can get our teeth into it and make a decision in your favour.

1 Jul 2015

DHMobile New version v1.2.2 for iPads released in AppStore

We fixed various scrolling issues and other niggles. (Mobile Event Capture).

24 Jun 2015

Mobile Entry Pass for smart phones at Open days

Avoid bottlenecks by scanning barcodes on your students’ smartphones to register them attending at your open days in Pre-applicant Open Days and Applicant Open Days apps. (Applicant Open Days) (Pre-applicant Open Days)

Read More

16th Jun 2015

Rackspace UK migration complete

Pizzas and coffee fuelled our all-hands-on-deck midnight migration away from our old hosting partner, (they were great at the time and we truly thanked them for their service over the years). We have worked diligently to ensure that Rackspace UK can support our company plans over the next 5 to 10 years. Better, bigger, faster, more storage, more efficient, more secure, more scalable, resilient, fully managed and altogether awesome. Our new team at Rackspace is now taking care of DH’s infrastructure with their trademark ‘Fanatical Support’. We all sleep better now.

19 May 2015

Email templates stored online in the Contact Manager app

Designed a beautiful HTML email template and want to use it over and over again in your Contact Manager app? Just upload it once, give it a name and it will magically appear in a dropdown list next time. Not rocket science but really handy nonetheless. (Contact Manager)

14 Apr 2015

Document Library upgrade

Major upgrade to Document Library lets you store even more file types. Originally restricted to PDFs only, users can now upload these other file formats too: csv, xls, doc, ppt, xlsx, docx, pptx, jpg, jpeg, png and gif at even bigger file sizes, with the ability to mark them as private. (Document Library)

11 June 2014

Applications (Passive) API V1 launched

This now allows you to make any required changes without any dependence on DH's developers. All testing is now managed by your IT Dept. This API is faster, more robust, secure, extensible and fully supported with detailed documentation in the Developer Centre. This is a free service.

4 April 2014

DIM service launched

Now you can send in an external data file of applicants and their application(s) so they can be automatically invited to attend an Applicant Open Day. This is a free service.

2011 to 2014

HEIs choose Student CRM by Data Harvesting

The original tech startup had now evolved into an important technology business. As more UK Universities chose Data Harvesting we welcomed new DHers to our team. We added more apps to what was rapidly becoming ‘the UK’s most loved student recruitment solution’.

Oct 2011

Student CRM released, dedicated purely to UK Universities

In Oct 2011 we released our new SaaS ‘Student CRM’ to replace our ‘Classic DH’. We migrated our UK University clients over to Student CRM and watched as Officers, Managers and Directors in UK Universities quickly got to grips with the powerful new apps and features.

2003 to 2011

An alignment of cultures

The more we listened to and engaged with the HE sector’s requirements, the more we realised that we could make a dramatic and positive difference to UK Universities. We assigned resources and built new apps and features from the ground up, just for UK HEIs. Culturally we were now thinking, planning and innovating in ways that played well with HEIs.

June 2002

HE wants what Corporate and Third Sector have

The UK Universities sector discovered us and told us they needed better Student Recruitment software. Our smart data automation features supporting online marketing campaigns had attracted the attention of HE Recruitment Officers, Managers and Directors in UK Universities.

July 1997

How it all started

In the summer of ‘97 founder Dom Yeadon bootstrapped the very first web solution to manage customers’ data captured online from web forms. Instant demand came from the corporate and charity sectors. This customer data was then securely integrated with the customers’ own legacy and back-office solutions to increase their own workflow effectiveness. This small tech startup would eventually grow into Data Harvesting as we know it today.