Front-line CRM support for Coventry University

At Data Harvesting we pride ourselves on the level of support we provide to our clients which is measured in real-time on our love-o-meter. We ensure that our users not only own the very best student recruitment CRM, but they also have the very best student recruitment experts at Data Harvesting on hand to answer queries, set up touchpoints, establish workflows and monitor open day bookings. All they need to do is submit a support request, send in an email or pick up the phone to speak to a member of the team.

Coventry University speaks out for professional learning and development partnerships

Joe Etchells, Senior Communications Officer, Coventry University comments;

"We consistently receive excellent front-line support from the Student CRM customer services team. They always reply promptly and put forward practical solutions to help us get the most out of the system."

All users of Student CRM have access to the following support services:

  • VIP support with expertise from the Customer Service Team
  • Face-to-face and remote training
  • The Help Centre which is full of useful resources, articles and a community for student recruiters
  • A series of Black Belt emails to help recruitment teams get the best results from Student CRM
  • The opportunity to submit feature requests to shape the future of Student CRM

In the past five years, Coventry University has jumped an incredible 49 places in The Guardian University Guide and now sit at number 27 - their highest position to date and has been rated the Number 1 Modern University in the UK.