Real help, right when you need it - Customer Support
We understand your world, and no question is too small. Whether it’s a quick “does this segment look right?” or “what advice would you give for automating enquiries?”, or something more complex, we’re here to help with it all.
How we support you
Behind every support ticket is a real person who knows Student CRM inside out. Our UK-based team handles most queries during working hours, listening carefully, solving issues fast, and sharing practical advice to help you get the most from your CRM. It’s why users consistently rate them above 99% for satisfaction across thousands of resolved cases.
Always-on Support
Get help whenever you need it; from built-in AI guidance to quick-start videos and practical resources.
Get help 24/7 (with AI support out of hours)
Our fully trained AI Agent Luumo is available 24/7 to answer simple questions and guide you to helpful resources. If your query is complex, Luumo will hold it safe for you until office hours when our support team will be able to assist you.
Help Centre
Our help centre is a self-service hub with step-by-step articles, quick-start guides, and FAQs. You can watch training videos, read how-to content, and browse best-practice resources whenever you need them.
On-demand learning
Access product walk-throughs, quick-start videos and full on-demand training videos within each module of Student CRM, designed to help you and your team get up to speed fast.
Expert Guidance
When you need more tailored guidance, our UK-based team is here to help you stay confident and in control.
Chat to us
Request support through our in-platform support tool between the hours of 9am and 5:30pm by starting a conversation directly with our expert UK-based support team. If you’re not logged in or can’t access the platform, simply email us for the same level of support.
User Group
Join key members of staff across our establishments to share experiences, discuss best practice, and see how others are using Student CRM. Get insight into upcoming features and help shape future development—hosted either in person or remotely.
Dedicated Account Manager
Beyond day-to-day support, your Account Manager works with you to keep your CRM strategy on track. Go read more about this here >>
Ready to see how it all comes together?
Now you know how we support you, why not see the full picture? Book a demo to explore how Student CRM can simplify recruitment, strengthen engagement, and give your teams everything they need in one connected platform.