Knowledgebase

Deliver faster, consistent answers with a central library of approved content

Whether it's a student asking about deadlines, an agent needing clarity, or a new team member looking for guidance, having the right answer at the right time matters.

The Knowledgebase module puts those answers at your fingertips. It’s a single library of pre-written articles and replies used across Student CRM — powering saved replies, FAQs in the Applicant Portal, and FAQs in the Agent Management Platform.

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Key Benefits

Everything you need to share clear, accurate, and consistent information

Saved replies

No more retyping the same answers about term dates or UCAS deadlines.

  • Access a central library of approved replies
  • Respond quickly and consistently across multiple CRM modules
  • Support new and experienced staff with the same reliable information

FAQs in portals

Answer common questions once and share them everywhere.

  • Add FAQs directly to the Applicant and Agent Management Portals
  • Help users find what they need without contacting your team
  • Reduce repetitive questions and improve self-service

Search and review tools

Keep your content current and easy to find.

  • Smart search helps teams locate the right answer instantly
  • Review schedules ensure information stays up to date
  • Remove confusion and guesswork with verified content

One voice, everywhere

Ensure every message sounds consistent and accurate.

  • Standardised templates keep tone and detail aligned
  • Updates apply across all modules automatically
  • Build confidence among staff, students, and agents

Connected across Student CRM

Knowledgebase content links directly with other modules such as Enquiries, Contact Manager, Applications, and the Agent Management Platform.

  • Use one source of truth across your communications
  • Eliminate version conflicts and outdated replies
  • Keep everyone aligned and informed
FAQs

Knowledgebase FAQs

Can we use the same content across different modules?
Yes. The Knowledgebase integrates with multiple Student CRM modules, so saved replies and FAQs can be reused consistently.
Can we control who edits or approves content?
Absolutely. Permissions let you decide who can create, edit, or publish content, ensuring accuracy and quality control.
Does the Knowledgebase support FAQs for students and agents?
Yes. You can publish separate FAQ sections in both the Applicant Portal and the Agent Management Platform.
How often should articles be reviewed?
You can set your own review schedules to keep content accurate and relevant. The system helps you track updates easily.
Can we search by keyword or topic?
Yes. Built-in search tools make it quick to find the right reply or article, even across large libraries.
Is it easy for new staff to use?
Definitely. The Knowledgebase gives everyone instant access to approved information, helping new team members reply confidently from day one.
Who uses Knowledgebase the most?
Most used by: Enquiries, Admissions, International, Recruitment and Outreach, Partnerships.
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