Ensure student satisfaction with a prompt, accurate and instant response
Rapid Response deals with online requests for additional information. Students can opt to provide extra information in the branded online forms including year of entry, level, faculty, subject, course and others.
Build a library of standard responses complete with PDF links for common topics such as location, fees, course and others, in addition to a personalised message.
This extra data provides valuable insights via the built-in reports, supporting both academic and marketing strategic planning.
Each information request is automatically fulfilled by email, and is also followed up with an automated, personalised contact plan, whilst the personal question is being dealt with by an officer.
This maximises departmental capacity and efficiency whilst ensuring student satisfaction with both a prompt, accurate and instant service, and a personal response from an officer.