Key benefits

Everything you need to respond fast, stay organised, and keep students engaged

Efficient responses

Collect and manage information from every channel in one system.

  • Online requests flow straight into Rapid Response
  • Use branded forms built with Web Form Builder to capture key details
  • Send instant automated acknowledgements to every student

Personalised workflows

Automate communication while keeping it human.

  • Each request triggers its own workflow through Touchpoints
  • Use conditional text to tailor messages by student data
  • Deliver consistent, personal responses at scale

Flexible occurrences

Keep different audiences separate and relevant.

  • Run multiple Rapid Response occurrences for groups such as domestic or international
  • Maintain tidy datasets and targeted communication
  • Adapt easily for different campaigns or recruitment cycles

Continuous student journey

See every interaction in context.

  • Each request updates the student’s central CRM record
  • Build a full picture of engagement from first contact to enrolment
  • Avoid duplicate data and repeated questions

Built-in visibility

Stay on top of every incoming request.

  • Dashboard snapshots show volumes and activity at a glance
  • Filter and prioritise enquiries in the Requests tab
  • View individual submissions for full context and quicker replies

Flexible follow-up & reporting

Turn captured data into insight and action.

  • Send ad hoc emails or scheduled data deliveries to conversion teams
  • Identify leads for phone follow-up or re-engagement
  • Keep response times fast and outcomes measurable

Rapid Response

Capture requests instantly and reply before prospects move on

When a student asks for information, speed matters. But if requests are scattered across inboxes or spreadsheets, things get missed and opportunities are lost.

Rapid Response brings every request into one place so enquiries are captured, fulfilled, and followed up quickly. Automated acknowledgements, structured workflows, and clear visibility help your team respond faster and communicate consistently.

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Rapid Response dashboard
Rapid Response dashboard
FAQs

Rapid Response FAQs

Can we capture all types of requests in one place?
Yes. All online forms and incoming requests flow directly into Rapid Response for consistent handling and tracking.
Can we send instant acknowledgements?
Absolutely. Every form submission can trigger an automatic branded email or SMS confirmation.
Does it integrate with the Enquiries module?
Yes. Requests automatically feed into the Enquiries module for more detailed follow-up where needed.
Can we personalise automated replies?
Yes. Use conditional text and workflow rules to tailor messages based on student data or request type.
Can we manage different audiences separately?
Yes. You can create multiple occurrences, keeping data and messaging distinct for each audience or campaign.
Does it update student records automatically?
Yes. Every request syncs with the student’s central record in Student CRM, giving you a complete engagement history.
Who uses Rapid Response the most?
Most used by: Enquiries, Recruitment and Outreach, Marketing, International Admissions and Events teams.
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