Student CRM

Applicant Open Days

Attract your UCAS applicants to their own tailor-made open day hosted by the faculty running their chosen course.

Applications

Students can apply online and upload documents. You can manage all applications through to enrolment.

Birthdays*

Sends every student a Happy Birthday email or SMS on their birthday each year (*free app).

Call Manager

Manage outbound telephone campaigns to accelerate student conversions.

Courses*

Manage your courses by year and level of entry, keeping all web forms updated (*free app).

Document Library*

Hosts your marketing PDFs in categories for use in all online recruitment activities (*free app).

Enquiries

Students often start with a simple online enquiry. Build a relationship with professional enquiry handling.

Enterprise Reporting

Monitor the combined effect of all recruitment activities, with this powerful analytical tool.

Event Manager

Create your season of on- and off-campus recruitment events and increase bookings and attendance.

Faculties*

Set up your faculties and their departments to support faculty-specific activities (*free app).

Grab*

Select any group of students and use this powerful feature to send your marketing communications to them (*free app).

Mobile Event Capture

Collect student details at recruitment events using your iPad - even with no internet connection.

Pre-applicant Open Days

Fill every open day with students who book and attend. Include tours, talks and personalised programmes.

Prospectus Requests

Students complete their postal details to receive your prospectus by post. Also emails PDFs.

Q&A

This self-service online knowledgebase provides instant answers to students’ questions.

Rapid Response

Assign each student’s online query to a dedicated officer armed with a library of responses.

Regions*

Assign countries to different regions and allow your regional teams to recruit their own students (*free app).

Student Database*

This is where all the students you interact with are stored. Builds a complete contact history (*free app).

Surveys

Build engaging online surveys, send email invites, collect answers online and view reports.

Users*

From read-only to admin, you create users and control which apps each user can access (*free app).

Workflows*

Workflows are smart processes that automatically send scheduled communications to your students.

Latest
Popular

Why do universities choose Student CRM? April 23, 2014
What every University needs to read before buying a CRM April 21, 2014
Student CRM doubles open day bookings for IOE April 17, 2014
Student CRM visits UCAS in Wales April 17, 2014
Student CRM – (not) born in the USA March 25, 2014

Student recruitment success at Student World September 5, 2012
UK Govt abolishes undergraduate student cap for universities December 6, 2013
Student CRM satisfaction promotes University league table climb December 12, 2013
Flattering prospectuses ‘mislead’ students January 17, 2014
Answer students’ email enquiries faster with Inbound Emails February 7, 2014

As used by:

“SOAS offers students a very flexible study programme which means every open day needs to be carefully planned. Luckily, the Student CRM Open Day app is flexible enough for us to offer a wide range of activities to students coming to our Open Day.”

SOAS University of London

“I like the DH CRM system because it gives me confidence that our students are having the best student service experience that they can from us. We are able to follow the student lifecycle from enquiry to conversion and analyse the results effectively.”

Recruitment Manager, Coventry University College, UK

“We almost doubled last year’s online booking figures.”

Marketing Manager, IOE

“I love the app! It is simple, clean and easy to use.”

Student Recruitment Manager, University of Saskatchewan, Canada

“I really enjoyed using your app. It was easy to use, quick to install and we were able to contact the interested students very easily afterwards. As students meet a lot of people and see many opportunities during the fair it’s good to contact them afterwards and remind them about the existence of your institution.

With your app it was easy and you were able to modify the mails already beforehand and the app sent the messages automatically so there was no need to remember to do it by yourself.”

Coordinator of International Education, Tampere University of Technology, Finland

“The Applicant Open Day app was a major contributing factor to the success of our most recent open day.

We had a last minute room change and used Student CRM to contact all the students that it affected. The students received the updates and went to the new room without any issues.”

SOAS, University of London

“Our allocated spaces filled up within no time due to the ease of booking online. Using the barcode scanner was also an excellent way to personally greet attendees and filter them through to the university to start their day. It was great to know that once the data had been uploaded into the CRM, they’d all receive a ‘thank you’ email, something else that the recruitment team wouldn’t have to manually remember to do.”

SOAS University of London

“The CRM seems to have worked! Managing our Open Day bookings within Student CRM meant that not only did we double last year’s figures, but we had to rethink our registration process as many more people arrived than originally anticipated which is a great feat for all involved.”

Marketing Manager, IOE

“We were recently rated 6th university in the country for Modern Languages. Thanks to Student CRM we could quickly and easily send communications to the applicants for this course to share the news.”

SOAS University of London

“Our attendance rate is usually around 50%, but after using Student CRM to organise bookings and promote our most recent Open Day this figure was considerably higher, at almost 70%.”

Marketing Manager, IOE

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The UK’s most loved student recruitment CRM