Enquiries
Respond faster, work smarter, and deliver a personal touch every time
Handling enquiries is one of the most important interactions you’ll have with prospective students. The Enquiries module makes it easy to manage questions efficiently and consistently, helping your team provide fast, accurate, and personalised responses, all from one place in Student CRM.
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Enquiry handling is one of the most important and valued interactions you will have with a prospect
or applicant.
Enquiry teams need a simple way to manage and respond to questions.
The Enquiries App makes it easy to handle enquiries efficiently and effectively, ensuring fast, accurate,
and consistent responses and allowing the enquiry handler a wealth of insight to provide the most valuable
personalised response possible.
The Enquiries App has the following benefits:
Multi-Channel
The Enquiries App isn't just for capturing form submissions from your website—it also automatically collects emails
from shared inboxes like info@ or enquiries@ and allows you to manually log phone and in-person enquiries,
ensuring every interaction is recorded in one place.
Automated Enquiry Routing
Every enquiry is automatically assigned to the right team, reducing response times and ensuring students
get accurate answers without delay.
Knowledgebase Integration
With seamless access to the Knowledgebase app, teams can insert ready-made articles into responses—saving
time and ensuring consistent and accurate information.
Time-Saving Saved Responses
Turn one expert's knowledge into a team-wide resource!
Common questions can be answered in seconds using pre-written responses.
This frees up time for more complex queries while maintaining high-quality replies.
Bulk Updating Tools
Update multiple enquiries at once with bulk action tools, reducing manual work and improving efficiency.
And there's more:
Built-In Feedback Tools
Gather insights from students on response quality and satisfaction, helping teams refine and improve
their approach.
Track and manage performance
Our intuitive dashboard helps you see where the pressure points are, who in your team is performing and who
needs some more help.
Track KPIs such as time to respond and resolution time with ease.
Integration with other CRM Apps
Seamless integration with other Student CRM apps gives enquiry handlers the power to provide faster, more
personalised responses.
This not only saves time but also ensures students feel heard, valued, and supported throughout their
journey.
Improved Enquiry Management
With all enquiries in one central place, nothing gets lost in personal inboxes.
Teams have full visibility, ensuring smoother collaboration, better coverage during absences, and faster response
times for students.
With the Enquiries App, your team can respond faster, work smarter, and support students more effectively.
Enquiry management - at the heart of your recruitment strategy.
Book a call with one of our CRM experts and see how the Enquiries App can transform enquiry management
at your institution.
What is Enquiries?
Enquiries is a Student CRM module that helps universities and colleges capture, route, manage, and measure prospective student questions from web forms, shared inboxes, phone calls, and in-person conversations. Enquiry, admissions, international recruitment, and student recruitment teams can assign messages to the right handler, use approved Knowledgebase content and saved responses, update records in bulk, track response and resolution performance, collect satisfaction feedback, and keep every interaction connected to the prospective student’s CRM history.
Everything you need to manage enquiries quickly, accurately, and at scale
Multi-channel enquiry capture
- Automatically collects messages from web forms and shared inboxes (info@, enquiries@).
- Log phone and in-person conversations manually.
- Ensure every interaction is recorded and traceable.
Automated enquiry routing
- Assign enquiries to the right team based on topic or origin.
- Reduce response times and improve accuracy.
- Eliminate manual triage and inbox management.
Knowledgebase integration
- Insert approved articles and replies directly from Knowledgebase.
- Ensure accurate information without searching or retyping.
- Save time and keep a unified voice.
Saved responses
- Use pre-written replies for common questions.
- Free up time for complex queries.
- Maintain a consistently professional tone and style.
Bulk update tools
- Close, reassign, or update enquiries in bulk.
- Keep records tidy and workflows efficient.
- Spend less time on admin and more on student support.
Performance & feedback tracking
- Built-in reports for response time and resolution time.
- Gather satisfaction feedback from students.
- Identify trends and training needs with real data.