Enquiries
Respond faster, work smarter, and deliver a personal touch every time
Handling enquiries is one of the most important interactions you’ll have with prospective students. The Enquiries module makes it easy to manage questions efficiently and consistently, helping your team provide fast, accurate, and personalised responses, all from one place in Student CRM.
Key Benefits
Everything you need to manage enquiries quickly, accurately, and at scale
Multi-channel enquiry capture
- Automatically collects messages from web forms and shared inboxes (info@, enquiries@).
- Log phone and in-person conversations manually.
- Ensure every interaction is recorded and traceable.
Automated enquiry routing
- Assign enquiries to the right team based on topic or origin.
- Reduce response times and improve accuracy.
- Eliminate manual triage and inbox management.
Knowledgebase integration
- Insert approved articles and replies directly from Knowledgebase.
- Ensure accurate information without searching or retyping.
- Save time and keep a unified voice.
Saved responses
- Use pre-written replies for common questions.
- Free up time for complex queries.
- Maintain a consistently professional tone and style.
Bulk update tools
- Close, reassign, or update enquiries in bulk.
- Keep records tidy and workflows efficient.
- Spend less time on admin and more on student support.
Performance & feedback tracking
- Built-in reports for response time and resolution time.
- Gather satisfaction feedback from students.
- Identify trends and training needs with real data.
FAQs
Enquiries FAQs
Can we handle enquiries from multiple channels?
Yes. The Enquiries module automatically collects form submissions, shared inbox emails, and lets you log phone or in-person conversations.
Can enquiries be assigned automatically?
Absolutely. Automated routing ensures each enquiry goes straight to the right team or handler.
Does it integrate with the Knowledgebase?
Yes. You can insert ready-made responses or articles directly from the Knowledgebase to answer quickly and accurately.
Can we use saved replies for common questions?
Yes. Saved responses allow your team to reply instantly while keeping messaging consistent.
Can we measure performance?
Yes. Reports show metrics like response times, resolution rates, and workload to help monitor and improve efficiency.
Can we get satisfaction feedback from enquirers?
Yes. Built-in feedback tools let students rate response quality, giving you valuable insight to improve your service.
Who uses Enquiries the most?
Most used by: Enquiries, Admissions, International.
