Enquiries
Respond faster, work smarter, and deliver a personal touch every time
Handling enquiries is one of the most important interactions you’ll have with prospective students. The Enquiries module makes it easy to manage questions efficiently and consistently, helping your team provide fast, accurate, and personalised responses, all from one place in Student CRM.
What is Enquiries?
Enquiries is a Student CRM module that helps universities and colleges capture, route, manage, and measure prospective student questions from web forms, shared inboxes, phone calls, and in-person conversations. Enquiry, admissions, international recruitment, and student recruitment teams can assign messages to the right handler, use approved Knowledgebase content and saved responses, update records in bulk, track response and resolution performance, collect satisfaction feedback, and keep every interaction connected to the prospective student’s CRM history.
Everything you need to manage enquiries quickly, accurately, and at scale
Multi-channel enquiry capture
- Automatically collects messages from web forms and shared inboxes (info@, enquiries@).
- Log phone and in-person conversations manually.
- Ensure every interaction is recorded and traceable.
Automated enquiry routing
- Assign enquiries to the right team based on topic or origin.
- Reduce response times and improve accuracy.
- Eliminate manual triage and inbox management.
Knowledgebase integration
- Insert approved articles and replies directly from Knowledgebase.
- Ensure accurate information without searching or retyping.
- Save time and keep a unified voice.
Saved responses
- Use pre-written replies for common questions.
- Free up time for complex queries.
- Maintain a consistently professional tone and style.
Bulk update tools
- Close, reassign, or update enquiries in bulk.
- Keep records tidy and workflows efficient.
- Spend less time on admin and more on student support.
Performance & feedback tracking
- Built-in reports for response time and resolution time.
- Gather satisfaction feedback from students.
- Identify trends and training needs with real data.