Our live Love-o-meter shows that our users have given us a customer satisfaction rating of 98% (score taken today at 11.30am on Friday 7th November 2014) which is 12% above the industry average for software.
It's updated in real-time, with active comments and praise from our users. Recently we've responded to 683 requests for support, such as 'how do I set up a new touchpoint', or 'where can I change the date for my open day' and even 'can I change my course codes without breaking everything'.
We pride ourselves on speed and efficiency. Our Customer Support Team is available 24 hours a day, 7 days a week.* You can call and speak to them direct, send the team a VIP email or submit a ticket from directly within Student CRM. And they'll get back to you with an answer. Promise.
While many of the answers can be found in our intuitive VIP Help Centre, a lot of questions are bespoke to each institution and require a more indepth answer to discuss users' needs. We're more than happy to offer a solution, talk or walk through how to set something up or even build new features if it proves to be a nationwide student recruitment solution.
It's all part of the service from Data Harvesting.
*not quite, but almost.