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Are your officers satisfying their enquirers?

We know that it’s important for your Enquiry Officers to give good advice to those students who come to them for help. You don't want them just rote processing questions from potential students. But how do you keep an eye on the satisfaction of your enquirers?

With the new “Feedback by Category” report from Student CRM, you can get a better idea of how your teams are performing. This report shows you your Customer Satisfaction (CSAT) score per team allowing you to measure how satisfied your enquirers are.

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Think clearer, more collaborative reports would help your enquiries team?